Continuing Through COVID - How AMC's Are Adapting to Abrupt Changes

The COVID-19 pandemic has impacted all of us in so many ways. In what felt like a blink of an eye, our lives were completely turned upside down by an unprecedented pandemic. In March, our lives most likely consisted of commuting to work, meeting co-workers for lunch, picking our kids up from school, socializing on weekends, and more. Seven months later, it all seems so unusual.
 
Managing mostly medical associations, has come with its own set of pandemic-related challenges. Total Excellence in Association Management (TEAM) along with many other AMC’s have learned to adapt to the “new normal.” Read on to learn more about what TEAM has done to ensure our clients continue to receive uninterrupted service during a global pandemic.

Daily Operations
Alright, we admit that the seamless transition TEAM experienced from office work to 100 percent virtual work had much to do with processes put into place prior to the advent of COVID-19. TEAM staff were prepared with detailed procedures and protocols for virtual work before the pandemic was even a threat. Because TEAM values the health and well-being of our staff, volunteer leadership and customers, we were fully prepared to transition our offices to our homes within one day and without any interruption to service or workflow. This smooth transition allowed for us to be one-step ahead of the information that seemed to be changing minute-by-minute. This allowed for us to keep our physician members armed with the most updated and critical information that was impacting them, their patients and their practice’s.
 
Events
TEAM has a top-of-the-line events management team, so it was no surprise when the TEAM Meeting Managers were faced with the challenge of quickly reworking dozens of events they were able to do so methodically. By collaborating with the volunteer leadership of our clients, the TEAM meeting managers were able to determine the best course of action for each individual event. Whether that was rescheduling or converting the event to a virtual experience, the Meeting Managers were able to host successful and educational events despite the pandemic. In fact, our Meeting Managers continue to succeed in the world of virtual event planning with a virtual event happening almost weekly within the TEAM department.
 
In addition to providing valuable and vital online education and networking to our members, our Meeting Managers have been able to develop unique sponsorship and exhibit opportunities for our corporate sponsors. These opportunities have been designed to be attractive and beneficial to our corporate sponsors, which allows for our client’s non-dues revenue to continue increasing despite the economic turmoil the pandemic has imposed on almost everyone.
 
Information and Updates
Many TEAM clients are medical-based organizations, as a result, the communication for these groups are vital to ensuring our member physicians are up to date on the fast-paced changes surrounding COVID-19. TEAM staff collaborates with national organizations and the Pennsylvania Medical Society (PAMED) in supplying timely and crucial information during this pandemic. This adds value to our managed association’s and positions many of them as leaders in their specialty during the pandemic.
 
Ultimately, things will continue to change as the pandemic continues to run its course throughout the world. TEAM is ready to take on any challenge that the pandemic or anything else presents us for that matter. TEAM staff continues to welcome the adversity with open arms and will always strive to serve our clients to the best of our ability – whether that be from our office or from our dining room table. Learn more about what TEAM can do for you at www.winwithteam.com. 

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